Refund policy
Return & Refund Policy
Every Bujoro piece is made to order for you. If something isn't right, please email us first at info@bujoro.com with your order number. We reply within one business day and we will always find a solution.
Returns
- You may return an item within 14 days of delivery.
- Items must be unworn, unused and in their original packaging.
- Buyers are responsible for return shipping costs. Please use a tracked service; we cannot refund a return that does not reach us.
- If the item is not returned in its original condition, the buyer is responsible for any loss in value.
- Personalized and custom pieces (names, initials, engraving, custom sizes) can be returned but carry a 20% restocking fee, because they cannot be resold.
- Final sale and clearance items cannot be returned.
Damaged, wrong or missing items
- If your order arrives damaged, incorrect, or with the wrong personalization, email us within 48 hours of delivery with photos. We will repair or replace it at our cost.
- If tracking shows a problem with delivery, contact us before contacting your bank. We track every package and will locate it or replace it.
Refunds
- Once we receive and inspect the return, we will email you and refund the original payment method within 10 business days, minus any restocking fee.
- Original shipping charges are not refunded.
How to start a return
- Email info@bujoro.com with your order number and the reason.
- We send you the return address and instructions.
- Ship the item with tracking and send us the tracking number.
Please reach out to us before opening a dispute with your bank or PayPal. Disputes take weeks; we can usually solve the problem the same day.